Warranty & Authenticity Policy

Warranty & Authenticity Policy

At Clearance Store, we are committed to offering genuine JBL products from our clearance selection.

Product authenticity

We only sell products described on our website as genuine JBL products. We do not sell replicas, counterfeit items or unauthorised copies.

Warranty

Products may be covered by a manufacturer warranty, store warranty or both, depending on the product and the offer displayed on the product page.

Warranty coverage may vary by item, so please check the product page or contact us before placing your order if you have any questions.

What the warranty may cover

Depending on the product, warranty coverage may include faults caused by manufacturing defects or technical issues that occur under normal use.

What the warranty does not cover

Warranty coverage does not usually apply to:

Accidental damage
Water damage outside the product’s stated rating
Misuse or neglect
Unauthorised repairs or modifications
Normal wear and tear
Damage caused by incorrect charging or incompatible accessories

Faulty products

If your product develops a fault, contact us at faq@clearance.com with your order number, a description of the issue and photos or videos where possible.

We will review your case and advise the next steps.

Your statutory rights

This policy does not affect your statutory rights under UK consumer law.

Contact

For warranty questions, contact us at:
faq@clearance.com