Returns & Refund Policy

We want you to be happy with your purchase. If you are not satisfied, you may request a return in accordance with this policy.

100-Day Money-Back Guarantee

We offer a 100-day money-back guarantee from the date your order is delivered.

To be eligible for a return, the item must be returned in good condition, with all original accessories, packaging, manuals and proof of purchase.

How to start a return

To start a return, contact us at faq@clearance.com with:

Order number
Full name
Reason for return
Photos or videos if the item is faulty or damaged

Once your return is approved, we will provide return instructions.

Change of mind

If you change your mind, you may return your item within the return period, provided the product is unused or in a resellable condition, with original packaging and accessories.

Faulty or damaged items

If your item arrives faulty, damaged or not as described, please contact us as soon as possible. We may request photos or videos to assess the issue.

If the product is confirmed to be faulty, we will offer a suitable solution, which may include a repair, replacement or refund.

Return shipping

Return shipping costs may be the customer’s responsibility unless the item is faulty, damaged or incorrect.

Refunds

Once your return is received and inspected, we will notify you of the refund approval. Approved refunds will be issued to your original payment method.

Please allow 5–10 working days for the refund to appear in your account, depending on your bank or payment provider.

Non-returnable items

We may refuse returns if the item is damaged due to misuse, missing accessories, missing packaging or returned outside the eligible return period.

Contact

For return requests, contact us at:
faq@clearance.com